Dang,
So many rules.

“Learn the rules like a pro, so you can break them like an artist.”

— Pablo Picasso

ARRIVING

smudge beauty bar

1. Be on time

We ask that you arrive a maximum of 5–10 minutes before your appointment time. This will give you plenty of time to check in, select your polish, and use the restroom if
needed. We fully understand that sometimes being late is
outside your control. We will always do our best to
accommodate late arrivals (within 15 minutes after your
appointment) by performing the most complete treatment
possible in the time remaining. 

If you’re visiting Smudge for the first time, call or email us
and we’ll be happy to answer any questions you may have
about our location, parking, and travel options.

Cancellations

2. Just call us

If you need to cancel your appointment, please call us at least 48 hours in advance. Cancellations with less than 48 hours notice may be subject to a 50% charge. ‘No-Shows’ will be charged in full. Group reservations require 1-week of notice for cancellation in order to adjust our team schedule accordingly. ‘No shows’ for group reservations will be charged in full for services booked.

We apologize if our policies seem harsh, but our humans deserve their wages whether you honour your reservation or not. Ugh, humans are the worst.

Reservations

3. Get yourself
on the guest list

Our aesthetic and self care services are available by walk-ins and appointments. All reserved appointments will require a credit card placed on file to reserve the appointment. We do not pre-charge or place a hold on the card, and you will only be charge 50% for rescheduling or cancelling with less than 48 hours notice. No showed appointments will be charged at 100% of the reserved appointment spaces. 

woman smiling with phone in hands

FEEDBACK

muslim woman with manicured nails

4. Let’s Talk Feelings

If you’re not completely satisfied with your treatment, please notify us before you leave Smudge so that we may attempt to resolve it at that time. We are professionals and will always do our best to make adjustments or corrections to satisfy your individual preferences, your nail is our nail, and we want you to be completely satisfied.

While we do very much appreciate online reviews as they help us grow our small business, we do feel that complaints of any nature should always be addressed directly with us prior to posting a review so we may have an opportunity to remedy it.
Complaints that cannot be resolved at the time of service, should be notified in an email to the Manager and sent to he***@*************ar.ca.
Please note, at this time all services are performed by humans and therefore may have slight variances from one service provider to another, we are working to correct this.

Service Refunds

5. We’re all humans
here.

If you’re unsatisfied with your treatment, please let us know
immediately. We do not give refunds on any treatment as
all work performed at Smudge is completed by qualified
professionals, but we will look into your concerns right
away and do our absolute best to resolve any issues. We
strive for complete client satisfaction and your feedback is
always appreciated.

Service Refunds

5. We’re all humans
here.

Our Smudgeroo Mani and pedi can be booked in for guests under 12 as long as they are able to sit for the duration of the service, and accompanied by a parent or guardian. Shellac, fake nails or permanent jewellery will not be provided. Intimate waxing will only be provided to guests over the age of 18. Rule #5 does not seem to show up on the website when looking at it on a mobile device.

Noise & Mobile Phones

6. Not a library, but
read the room.

Human interaction is always preferred, but if you and
your BFF have to catch up on the latest tea, mobile phones
are permitted.
However, please maintain conversations at a considerate
volume in all treatment areas (unless laughter is involved,
in which case, let ‘er rip).

Noise & Mobile Phones

6. Not a library, but
read the room.

Human interaction is always preferred, but if you and your BFF have to catch up on the latest tea, mobile phones are permitted.
However, please maintain conversations at a considerate volume in all treatment areas (unless laughter is involved, in which case, let ‘er rip).

Children

7. Pedicures,
Not Pediatrics

For health and safety, and to maintain our chill environment
we kindly ask that children who are under the age of 12 and
not receiving a service to not be brought into the spa. 

Our Smudgeroo Mani and pedi can be booked in for guests
under 12 as long as they are able to sit for the duration of
the service, and accompanied by a parent or guardian. 

  • Shellac, fake nails or permanent jewellery will not be provided.
  • Intimate waxing will only be provided to guests over the age of 18.

Children

7. Pedicures,
Not Pediatrics

For health and safety, and to maintain our chill environment we kindly ask that children who are under the age of 12 and not receiving a service to not be brought into the spa.
Our Smudgeroo Mani and pedi can be booked in for guests under 12 as long as they are able to sit for the duration of the service, and accompanied by a parent or guardian.
  • Shellac, fake nails or permanent jewellery will not be provided.
  • Intimate waxing will only be provided to guests over the age of 18.

Payment, Gratuity Customs & Taxes

8. Cash me outside
How ‘bout that?

For payment, we accept Cash, Interac, Mastercard, and
Visa, and Amex. Our service prices do not include gratuity
or HST.
Gratuities in Ontario are an integral part of a service
provider’s income and typically range between 15%–22%.
At Smudge, we believe in fair wages and lead our team
with integrity and respect, we expect the same of our
clients.
Harmonized Sales Tax (HST) of 13% is added to all of our
goods & services as required by law.

Payment, Gratuity Customs & Taxes

8. Cash me outside
How ‘bout that?

For payment, we accept Cash, Interac, Mastercard, and Visa, and Amex. Our service prices do not include gratuity or HST.
Gratuities in Ontario are an integral part of a service provider’s income and typically range between 15%–22%. At Smudge, we believe in fair wages and lead our team with integrity and respect, we expect the same of our clients.
Harmonized Sales Tax (HST) of 13% is added to all of our goods & services as required by law.

Promotions & Promotional Gift cards

9. Gift card?
Nailed it.

At any given time we may be running various promotions,
or offering promotional Gift Cards. Promotions cannot be
combined, and promotional Gift Cards may only be
redeemed once per customer, per promotion, unless
otherwise advertised.

Promotional Gift Cards have no cash value and must be
used in a single visit.

Gift cards are to be treated like cash.
They can only be purchased for a dollar amount,
not a specific service, and we are not responsible for lost
or misplaced gift cards. 

Promotions & Promotional Gift cards

9. Gift card?
Nailed it.

At any given time we may be running various promotions, or offering promotional Gift Cards. Promotions cannot be combined, and promotional Gift Cards may only be redeemed once per customer, per promotion, unless otherwise advertised.
Promotional Gift Cards have no cash value and must be used in a single visit.
Gift cards are to be treated like cash. They can only be purchased for a dollar amount, not a specific service, and we are not responsible for lost or misplaced gift cards.

Staff Illness & Emergencies

10. Even Staff Need
a Self-Care Day

Unfortunately we might have to cancel your appointments
due to aesthetician/staff illness and emergency.

(we’re only human!) 

Please rest assured that in such events our first option will
be to move your appointment to another aesthetician on the
same day that can accommodate your treatment. In the case
that we cannot reschedule your appointment for the same
day, we will have to cancel your appointment and rebook
you for another day. We will notify you as soon as we can
if we need to cancel your appointment.

Staff Illness & Emergencies

10. Even Staff Need
a Self-Care Day

Unfortunately we might have to cancel your appointments due to aesthetician/staff illness and emergency.
(we’re only human!) 
Please rest assured that in such events our first option will be to move your appointment to another aesthetician on the same day that can accommodate your treatment. In the case that we cannot reschedule your appointment for the same day, we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.

Service Refunds

7. We’re all humans
here.

If you’re unsatisfied with your treatment, please let us know
immediately. We do not give refunds on any treatment as
all work performed at Smudge is completed by qualified
professionals, but we will look into your concerns right
away and do our absolute best to resolve any issues. We
strive for complete client satisfaction and your feedback is
always appreciated.

Noise & Mobile Phones

8. Not a library, but
read the room.

Human interaction is always preferred, but if you and
your BFF have to catch up on the latest tea, mobile phones
are permitted.
However, please maintain conversations at a considerate
volume in all treatment areas (unless laughter is involved,
in which case, let ‘er rip).

Children

9. Pedicures,
Not Pediatrics

For health and safety reasons and in order to maintain a
relaxing and calming environment for all of our clients we
kindly ask that children are not brought into the spa unless
they are over the age of 12, receiving a service, and
accompanied by a parent or guardian.

Payment, Gratuity Customs & Taxes

10. Cash me outside
How ‘bout that?

For payment, we accept Cash, Interac, Mastercard, and
Visa, and Amex. Our service prices do not include gratuity
or HST.
Gratuities in Ontario are an integral part of a service
provider’s income and typically range between 15%–22%.
At Smudge, we believe in fair wages and lead our team
with integrity and respect, we expect the same of our
clients.
Harmonized Sales Tax (HST) of 13% is added to all of our
goods & services as required by law.

Promotions & Promotional Gift cards

11. Gift card?
Nailed it.

At any given time we may be running various promotions,
or offering promotional Gift Cards. Promotions cannot be
combined, and promotional Gift Cards may only be
redeemed once per customer, per promotion, unless
otherwise advertised.

Promotional Gift Cards have no cash value and must be
used in a single visit.

Staff Illness & Emergencies

12. Even Staff Need
a Self-Care Day

Unfortunately we might have to cancel your appointments
due to aesthetician/staff illness and emergency.

(we’re only human!) 

Please rest assured that in such events our first option will
be to move your appointment to another aesthetician on the
same day that can accommodate your treatment. In the case
that we cannot reschedule your appointment for the same
day, we will have to cancel your appointment and rebook
you for another day. We will notify you as soon as we can
if we need to cancel your appointment.
Pricing & Price Adjustments

11. Putting a Price
on happiness

At Smudge we only work with certified and professional service providers. We have members on our team who range in experience levels from Junior (about to graduate or a recent graduate with under 1 year of industry experience to Senior (over 10 years of industry experience). To ensure we only work with the best of the best, all members of our team are onboarded with our extensive in house training before being opened to book clients.

Many services in the beauty industry today are being performed by individuals who are only certified from weekend courses or online instruction. We believe this does not offer clients the safest experience possible. All of our team members are up-to-date with the latest health & safety recommendations from Ottawa Public Health. We use only hospital-grade disinfectants and only top-quality products for all of our services.

To accommodate for the range of experience all of our pricing is tiered based on the service providers experience level. If you have pricing or service level preferences please let us know at the time of booking or by requesting select service providers.

Our service pricing reflects our commitment to fair wages, ethical and safe work conditions, and upfront, honest pricing. Cheaper services can be found, but we feel this will always compromise safety & quality, and that simply isn’t good enough for our team or clients.

Wages, rent & utility price increases, supplies, equipment, education, etc., are all taken into consideration. Please trust that we make every effort possible to offer our services at fair, industry-standard prices, reflective of our commitment to quality.

We believe in compensating our team with fair wages, they are the heart and backbone of our business, and we believe in order to provide our valued clients with a level of service we are proud of, we must pay our team fair, consistent, hourly wages.

To ensure the price you expect to pay is accurate and up to date please ask one of our team members for current rates prior to services. All prices are subject to change without prior notice.

black woman with smooth skin
Testimonials

Have your people call our
people

— Sara Laviolette
“I LOVE Smudge! The vibe is super cute and welcoming and it's always super clean. The staff are friendly and welcoming, but I dont trust anybody else in the city with my brows but Rachel!”
— Stephanie Lanthier
“What a wonderful experience we had for my mom's 60th birthday. Our first ever pedicure! A beautiful and relaxing environment. The Smudge staff really made our day. A big thank you to Mark for making our pedi experience extra special and to our lovely beauty experts Harriet and Kal! Will definitely recommend.”
— Angelle Linda Fournier
“The service is amazing and the entire staff is very friendly. They truly take pride in their work. I will never go anywhere else again. Smudgaroo for life!!!!”
— Morgan Berson
“Smudge was so amazing! I loved Harriet my nail technician! She was so nice, and friendly! The salon is beautiful and the whole staff was such a treat!”
— Sara Cheng
“Had a visit to Smudge Beauty Bar and really enjoyed m y time here! I had a mani and pedi, and the staff were very kind, and informative. They were very patient, and took their time to do the nails! I also love the interior of the beauty bar itself, with all the vintage accessories and plants! I will definitely be back !